Parking
Providing parking is the responsibility of the customer, if there are restrictions eg: yellow lines, red routes, residents only etc you must provide a permit from the local council if this is not possible , please be honest and say where the closest legal parking is available eg: 50 yards, 100 yards etc... this may cost a little more but it is much better for you and our man if we know in advance, if parking is legal try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary) if there is no parking pre -arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however our man will not park illegally and our man may have to leave if legal parking is not provided.
Congestion & Toll Charges
There will be an extra charge of £8 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)
Payment Requirements
You may pay by debit/ credit card in advance to the office (incurs a 3% surcharge and must be at least 4 working days before the date of your move) or by cash to the driver on the day. You should make sure that you have the cash ready in advance as cash point visits and waiting times are chargeable.
Arrival / Delivery Times / Cancellations
Our Man will do his best to arrive within the time scale stated, however arrival times are estimated.
Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).
We do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays or cancellations. If due to unforseen circumstances we do have to cancel your removal we will try to give at least 48 hours notice where possible.
Changes in item numbers
You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this our man will add on an extra charge (usually between £10 - £40) depending on the amount of items and time taken to load them. If you have grossly under-estimated or have been misleading about the amount of articles you have, we have the right to refuse assistance on the day.
Your packing Responsibilities
We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means.
It is the customers responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival.
It is the customers responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our man will not be insured to remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.
Awkward Access
You will incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit, more than one doorway and corridor to pass through, having to go through rear access over court yards etc.
Unforeseen Circumstances
We reserve the right to add extra costs due to unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses, removal of windows and so on).
Postponement or Cancellation
If you postpone or cancel after your booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 48hours of the date of the job you will be charged the value of the job in full. We reserve the right to cancel or change dates and times.
Staff Abuse
Verbal or threatening behavior will not be tolerated.
If our man is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.
