Man and Van Terms and Conditions

Please read through all of our terms & conditions, if there is anything that you do not understand or are concerned about please ring us and we will be happy to discuss them with you.

Parking

Providing parking is the responsibility of the customer, if there are restrictions eg: yellow lines, red routes, residents only etc you must provide a permit from the local council if this is not possible , please be honest and say where the closest legal parking is available eg: 50 yards, 100 yards etc… this may cost a little more but it is much better for you and our man if we know in advance, if parking is legal try to reserve a space for the van outside before it arrives or call the local council and get a suspension or permit where necessary) if there is no parking pre -arranged any parking fines received will be the responsibility of the customer and must be paid by the customer on completion, however our man will not park illegally and our man may have to leave if legal parking is not provided.

Congestion and Toll Charges

There will be an extra charge of £11.50 when passing through the London Congestion Charge Zone, other congestion charge zones and tolls will be charged accordingly. (Unless otherwise stated)

Payment Requirements

Our preferred method of payment is Fast Payment/BACS. On Booking you will be sent all of our payment details. Other ways to pay: You may pay by debit/credit card in advance to the office (incurs a 3% surcharge and must be at least 4 working days before the date of your move) or by cash to the driver on the day. You should make sure that you have the cash ready in advance as cashpoint visits and waiting times are chargeable. All European moves must be paid via BACS/Fast Payment in advance.

Arrival / Delivery Times / Cancellations

Our Man with a van will do his best to arrive within the time scale stated, however arrival times are estimated. Delays to pick-up/delivery times are sometimes unavoidable (due to traffic accidents, weather etc).
We have never let a customer down!
However, we do not accept any responsibility for any customer loses due to unforeseen or out of our control delivery/pick-up delays or cancellations. If due to unforeseen circumstances we do have to cancel your removal we will try to give at least 48 hours notice where possible.

Loading and Unloading: Your Responsibilities

It is your responsibility to help the driver load and unload or to provide a suitable person to do so. The driver will load and unload to the closest point to the front door, he will not place items in specific rooms for you or rebuild dismantled items.

Changes in Item Numbers

You may incur extra charges if the actual amount of items on the day exceeds the amount of items that were included in your quote, a couple of boxes more would not normally cause an issue, however if you have under-estimated your items by more than this our man will add on an extra charge (usually between £10 – £40) depending on the amount of items and time taken to load them. If you have grossly under-estimated or have been misleading about the amount, size or type of items you have, we have the right to refuse assistance on the day and or make extra charges.

Boxes; your responsibilities

Do not overload boxes or use oversized boxes. If they are too heavy for you to lift then they are too heavy for our man to lift and may result in you having to leave them behind or face extra charges, if a box is too heavy redistribute the items between boxes. Never use large boxes for books, books are extremely heavy when boxed together and should be packed in small boxes only.
Box sizes should be no more than:
Small:
Length: 350mm (14.0″)
Width: 250mm (10.0″)
Height: 350mm (14.0″)
Medium:
Length: 405mm (16″)
Width: 405mm (16″)
Height: 405mm (16″)
Large:
Length: 457mm (18.0″)
Width: 457mm (18.0″)
Height: 508mm (20.0″)

Waiting Time

Unless otherwise arranged, waiting time will be charged at £10 per 15mins.
Waiting time includes; key collection, contract signing, late arrival of the customer, items not ready to load, customer not present at either end and any time when loading/unloaded ding is not taking place.


Awkward Access

You may incur extra charges if you have not informed us of awkward access. Awkward access can include, no vehicle access, no parking available in close proximity to the property and cramped stair and hallway conditions where large items of furniture such as sofas will not fit, more than one doorway and corridor to pass through, having to go through rear access over court yards etc.

Your packing Responsibilities

We accept no responsibility for damage or breakage to items that have not been packed / protected by adequate means. It is the customer’s responsibility to dismantle any unit/system/flat pack furniture and beds and this should be done before our arrival (unless dismantling is pre-arranged with us). It is the customer’s responsibility to ensure that items will fit in the new premises (eg: size of sofa and size of aperture) Our man will not remove doors or windows in such cases and it is up to the customer to organise a specialist if needed.

Unforeseen Circumstances

We reserve the right to add extra costs for unforeseen circumstances (eg: waiting for keys or gaining entry, incorrect addresses, removal of windows and so on).

Postponement or Cancellation

If you postpone or cancel after your man and van booking is confirmed you will be charged 50% of the confirmed quote. If you postpone or cancel within 48hours of the date of the job you will be charged the value of the job in full. We reserve the right to cancel or change dates and times.

Staff Abuse

Verbal or threatening behavior will not be tolerated. If our man is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full.